Whitehaven McDonald's restaurant reopens after major transformation

The fast food chain at Bridges Retail Park in Whitehaven, which is owned by Victor and Karen Arciniega, is now back up and running, following the temporary closure.

Staff at the Whitehaven McDonald's restaurant ready for reopening on October 9 (Image: Newsquest)

The ‘Convenience of the Future’ redesign promises to deliver a better customer experience for all. The ambitious revamp programme combines a new restaurant layout with the latest technology to ‘create a more seamless and enjoyable experience for customers’.

Improvements include a front counter redesign, a dedicated courier area and entrance, a new kitchen design and improved break spaces and redesigned crew rooms.

Inside the revamped McDonald's restaurant in Whitehaven (Image: Newsquest)

The Whitehaven restaurant employs more than 100 people. Opening hours are 5am-11pm in store and the Drive Thru will be open from 5am-2:30am.

Victor and Karen Arciniega, who own and operate 11 McDonald’s restaurants in Lancashire and Cumbria, said: “We are proud to reinvest in our Whitehaven restaurant - especially as McDonald’s celebrates its 50th anniversary in the UK this year.

Victor and Karen Arciniega, who own and operate 11 McDonald’s restaurants in Lancashire and Cumbria, including the Whitehaven restaurant (Image: Newsquest)

“The dining area is more contemporary, and we now have separate facilities for our dine-in customers and our couriers leading to a better experience for everyone. It’s exciting to see the fresh new look and feel of our Whitehaven restaurant and we are confident the changes will not only benefit our customers but also our restaurant team as it will help make their jobs a little easier.”

The front counter has been redesigned (Image: Newsquest)

While the traditional walk-in and Drive Thru remain core to how customers order, the redesign of McDonald’s kitchen and dining areas as part of ‘Convenience of the Future’ will better integrate digital sales channels, the McDonald’s App and make smarter use of internal space to enhance the dine in experience.

With dedicated areas for the different ways to order, along with the removal of the front counter, the revamp has offered a more efficient way to order and has space for 65 customers to dine in and enjoy their meal.

The dedicated courier area and entrance which is separate to the main restaurant (Image: Newsquest)